"I was given Horton’s Import Repair name as one of the top auto repair services in the area over five years ago by my coworkers. I had recently moved to the area when my car broke down and was towed to a local dealer. The dealer's service department told me it would cost several hundreds of dollars to fix the problem of a broken tie rod and steering rack.
"I felt uncomfortable about what the dealer was telling me the diagnosis of the repair was including the cost and my coworkers highly suggested I give Horton’s a call. I did and I was pleasantly surprised when Brian told me that my car only needed a bolt that had sheered off. I was so appreciative that Horton's took the time to look my car over completely to find the real trouble, show me what was wrong and not take advantage of women.
"Horton’s Import Repair values my business and I value their quality customer service. Brian takes the time to explain to me what my car needs, why and always gives me alternatives if possible to meet my needs. They have state of the art equipment and take pride in keeping their shop area extremely clean.
I feel Brain and his staff is committed to doing a great job, well respected, and gives a valuable contribution to the community. Thanks guys for being there for me and never losing patience when I ask a million questions. I would and do, highly recommend Horton’s Import Repair to everyone”.
Sincerely,
Melanie Reid
"I have my wife, 4 young drivers, and myself and have a partnership in a glass company so we have vehicles of all makes and models that are constantly in need of repair. I am writing a letter of recommendation for Horton’s Import Repair, 5 W. Ryan Lane, Chillicothe, MO 64601.Whenever I call to make an appointment I usually can get in within a few days and if it’s an emergency sooner than that. Their shop is always very clean and well organized. It seems to me that they are always updating or adding new equipment to serve their customers better. When my vehicle is being looked at for the repairs, I am consulted about what is needed. They never put in parts that are not approved. When the vehicle is ready to be picked up, Brian always goes over the work that was done in detail. We talk about any work that will need to be done in the future. The billing is very clear and understandable and the cost is in line with the work that is done.
These guys are good. I would recommend them highly".
Thank you,
Allen Streiff
"My name is DeAn Witt. My husband and I have been loyal customers to Horton’s Import Repair for approximately seven years. We started using Horton’s automotive servicing shortly after we bought our used Mitsubishi Montero. We live in a small rural community and there is no one to service our foreign vehicle without driving a minimum of 90 miles to a dealership. After our first experience with Horton’s we decided he would be the only mechanic for all our vehicles, both foreign and domestic.
"Although, the main reason we take our vehicles in is for regular scheduled maintenance, we have a few major repairs, in which Brian worked diligently and put in long hours to get our vehicles back to us as soon as possible. Also, his thorough inspections have caught many problems in the early stages before they became very damaging and expensive. I know without a doubt when he works on my vehicle that it’s being well taken care of.
"Horton’s outstanding customer service is what keeps us coming back and recommending him to our friends and family. Also, their honesty and integrity is hard to find. After each repair, Brian explains in detail what the problem was (Fully explaining everything to the customer) They also mail us a thank you card after each appointment, because they appreciate our business.
I have always been very impressed with the high quality of service I have received from Horton’s and will continue to give them my business for as long as they are open. I am truly thankful that we found Brian and his staff to service our cars".
Sincerely,
DeAn Witt
